Refund policy

Thanks for shopping at BARKYARD PRIVATE LIMITED.

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to exchange a product provided it is in a fully resalable condition. 

If you are not entirely satisfied with your purchase, we're here to help.

1. REFUND POLICY

1.1 As a general policy, all sales made by the Company to its distributors, dealers, franchisees, retailers, corporate customers or other business partners ("Customer") are final and non-refundable.

1.2 Refunds shall only be considered in exceptional circumstances, including non-delivery of Products due to reasons attributable to the Company, material manufacturing defects confirmed by the Company, incorrect Products supplied by the Company, or any other circumstance expressly approved by the Company in writing.

1.3 Upon approval of a refund request, the refund amount shall be credited to the original mode of payment within 7-10 working days from the date of approval.

1.4 The Company reserves the right to issue a credit note in lieu of a monetary refund.

2. RETURN POLICY

2.1 The Customer may raise a return request within 48  hours from the date of delivery of the Products.

2.2 Return requests shall only be accepted for damaged Products, manufacturing defects, incorrect Products delivered, short supply of Products, or any other reason approved by the Company in writing.

2.3 Returned Products must be unused, unaltered, in original packaging and accompanied by proof of purchase and supporting evidence.

2.4 The Company reserves the right to inspect returned Products before approving any return request.

3. EXCHANGE POLICY

3.1 The Company may, at its sole discretion, replace or exchange Products approved for return.

3.2 Exchange requests must be raised within 48 hours  from the date of delivery.

3.3 Upon approval of the exchange request and receipt of the returned Products, replacement Products shall be delivered within 7-10 working days, subject to availability.

4. SHIPPING POLICY

4.1 Products shall ordinarily be delivered within 3-7 working days from the date of dispatch.

4.2 Delivery timelines are estimates only and shall not constitute a guarantee.

4.3 Risk and title in the Products shall pass to the Customer upon delivery.

5. PRODUCT ACCEPTANCE

The Customer shall inspect the Products immediately upon delivery. Any claim relating to shortage, damage, defect, incorrect Product delivery, or any other discrepancy must be notified to the Company in writing within 48 hours from delivery, along with supporting evidence. In the absence of such notification, the Products shall be deemed accepted in good condition, in the correct quantity and specification, and no subsequent claim shall be entertained.

6. RETURN FREIGHT AND HANDLING COSTS

Unless the return is approved due to a manufacturing defect, damaged Product, short supply, or incorrect Product supplied by the Company, all costs relating to return shipment, transportation, handling, insurance and related charges shall be borne solely by the Customer.

7. TERMS AND CONDITIONS

7.1 No returns, refunds or exchanges shall be permitted for customized, made-to-order, private-label, clearance or promotional sale Products.

7.2 The Company reserves the right to reject any request that does not comply with this Policy.

7.3 The Company's decision regarding any return, refund, exchange or claim shall be final and binding.

7.4 This Policy shall be governed by the laws of India and disputes shall be subject to the exclusive jurisdiction of the courts having jurisdiction over the Company's registered office.

Contact details:

Phone number: - 9871145850

Email - sales@barkyard.in